Highlights:
· Achieved 97% in Client Retention (2004-2006) to lead all Regions.
· Achieved 95% in Manager Retention (2004-2006) to lead all Regions, which led to significant reductions in relocation costs, severance costs, and recruitment expenses.
· Achieved an average EBIT of 27%, which led all Regions in Fiscal 2004 and, 2005 and accomplished through the organic growth of the existing client base.
· Led the design and implementation of Client Satisfaction survey tools and incorporated rigid performance improvement plans, which significantly improved overall satisfaction throughout the Region.
· Designed and implemented a Manager Satisfaction Improvement initiative, which focused on manager and employee retention.
· Achieved Annual Base-business growth rates of 12-16%. New Sales growth of 36% in 2007.
Companies I like:
Coca Cola, McDonalds, McKesson, GE, Home Depot,
1. Autonomously led and grew a regional business unit.
2. Retained and grew client base while retaining and developing internal talent to lead all regional business units.