Billingual Customer Service Rep with over 5 years experiance in the field;

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	9/2002 - Present
California Buisness Bureau	(Confidential)	4/1998 - 9/2001

SCHOOL	MAJOR	YEAR	DEGREE
Cal Poly Pomona	Psychology	1999	Bachelor Degree
Citrus College	Sociology	1995	Associate Degree
Temple City High School	General Ed.	1993	High School/GED Degree
Temple City High School	General Ed	1993	High School/GED Degree

Highlights:

was continuosly rewarded for high level customer service offer to our members.

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Call Center
• Cutomer Service
• Collections

Financial Service Rep; Work in fast paced call center collecting on past due membership payments and offering quality customer service to nationwide members for Bally Total Fitness Corp.