High energy sales assistant dedicated to building business volume, increasing organizational effectiveness and improving client relations. Enthusiastic, detail oriented and well-organized with a strong background in customer service and administrative support. Exceptional communication and interpersonal skills. Quick study, resourceful, reliable, adaptable and loyal.

COMPANY	POSITION HELD	DATES WORKED
Fieldstone Mortgage	(Confidential)	1/2004 - 5/2007
Ryland Mortgage	(Confidential)	3/1999 - 5/2000
Genesis Mortgage	(Confidential)	8/1997 - 1/2004

SCHOOL	MAJOR	YEAR	DEGREE
UCSD	Biology	1994	Bachelor Degree

Highlights:

-Appointed to Regional Branch Coordinator by demonstrating superior knowledge of compliance regulations, company procedures, underwriting guidelines and origination software-Improved communication and efficiency between production and operations by serving as an information hub for the outside sales staff-Created a program comparison spreadsheet in order to quickly discern limitations, differences and changes in program parameters within company guidelines-Reduced denial rate and operations costs by assessing and resolving upfront issues on loan files prior to submission-Successfully managed the loan pipeline for a sales team of 4-5 Account Executives, funding up to $13M in a month-Consistently received 100% accuracy report from QC through strict scrutiny and verification of documentation provided for the satisfaction of loan approval stipulations-Originated and funded over $7M in purchase and refinance transactions

Companies I like:

Myriad, BP, Google, Dell

P&L responsibilities
Presentation
Technology Solutions
Sales Support

• sales
• account management
• client relations
• customer service

Functioned as the liaison between operations and regional sales team with an emphasis on problem resolution and quality improvement. Involved in developing and implementing a standardized work-flow process in order to increase production capacity while maintaining customer satisfaction, both internal and external.