specialize in team leadership by implementing high-performance that directly impact growth and profitability on the company. I also offer strong analytical problem solving skills, customer satisfaction, interactive communication, decision making, and change management. My background as a manager has allowed me to enhance my abilities, develop others, take action and work as an anchor member of a team.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	6/2006 - Present

SCHOOL	MAJOR	YEAR	DEGREE
Kaplan University	Business Administration	2007	Bachelor Degree

Highlights:

•Received special recognition for training of co-workers on billing system. •Trained and supervised more than ten workers in basic skills competence, providing effective corrective and positive feedback. •Developed an effective filing and billing system for inventory. •Documented detailed policies and procedures to enhance delivery of organizational objectives. •Motivated and coached workers to improve productivity and achieve successful performance

Companies I like:

Hewitt Packard, BellSouth, Verizon, Target, Walmart

• Business Development
• Management
• Customer Service

Interfaced and trained vendors technical support centers on escalation procedures and coordinate customer support issues. Trained and supervised fourteen employees; developed training documents and procedures; assisted with design of new internal database; spearheaded quarterly newsletter; initiated cross-training of co-workers with the ADSL Product and volunteered for projects ranging from disconnect, activation, and converting accounts for promotions.