Able to handle In-Bound calls and listen carefully to the clients needs. If issue needs a higher level of expertice, then a proper warm transfer is placed.

COMPANY	POSITION HELD	DATES WORKED
Medicia Paharmceutica	(Confidential)	9/1998 - 3/2001

SCHOOL	MAJOR	YEAR	DEGREE
College Of Staten Island	Computer Technology	2003	Associate Degree
College of Staten Island	Medical Technology	1998	Bachelor Degree

TYPE	TITLE	URL	DESCRIPTION
Book	A+ cram review	media url	Current material tregarding computers to pass the A+ certificaton exam
Book	chemistry	media url	Chemical history and explanation by Linus Pauling
Magazine	engineering design	media url	Current news of new products and design in the engineering field.

Highlights:

Several years in telecommunication and call center anakysis.

Companies I like:

Verizon, MedicalDevice Manuf, Health care companies

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• technical support

I was able break a sales record at Hilti Corp for at my sales location. Brought up the Cross Merchandising count for consumables as well showing the ability to think, manage and take charge of all issues with minimal supervision.