Experienced customer service professional with excellent interpersonal, problem solving, leadership and decision making skills

COMPANY	POSITION HELD	DATES WORKED
Sprint Nextel Corporation	(Confidential)	11/1987 - 3/2007

SCHOOL	MAJOR	YEAR	DEGREE
DeVry University	Computer Information Systems	1985	Bachelor Degree

Highlights:

19 years of customer service and telecommunications experience

Companies I like:

Oracle, IBM, Southern Company, AT&T, Coca-Cola, Georgia-Pacific, Home Depot

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Leadership

Effectively supervised 10 - 15 customer service representatives. Assisted with the development of policies and procedures to improve employee moral and customer satisfaction.