My job is to provide technical support. My customers like talking to me because I solve their problems quickly and in terms they can understand and relate to. My co-workers love me because of my upbeat personality and the fact that I create documentation that helps them do their job faster and easier. My managers love me because they know I do everything I can to help the customer and everything I can to help the company at the same time.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	8/2005 - Present
Independent Contractor	(Confidential)	9/2002 - 1/2006
Enterprise Rent-A-Car	(Confidential)	11/1994 - 9/2002

SCHOOL	MAJOR	YEAR	DEGREE
ITT Technical Institute	Electronics Engineer	1990	Associate Degree

Highlights:

Companies I like:

Edward Jones, A.G. Edwards, , Washington University St. Louis

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Technical Support
• Help Desk
• PC Support

Third overall in quality and count, within a group of technical support reps that provide Quality support on every call.