Occupation:Help Desk Specialist |
Location:Catonsville, MD |
Education Level:Associate |
Will Relocate:YES |
Description
Brandon Smith possesses extensive knowledge in Customer Relationship Management (CRM), managing company's clients and employee's service request utilizing robust CRM software solutions also I possess extensive training and experience in IT network security and network management. Recently certificated as a SCRUM Master pursuing an entry level position that provides a company growth path as an Agile Master Coach using SCRUM methodology while continuing education and certification as a PMI-ACP. As a self-motivated individual looking to seek employment with an established and growing organization supporting its clients utilizing Agile best-practice implementation efficiencies Agile project management techniques, and SCRUM methodology to reduce overall systems implementation and maintenance cost and implementation/roll-out schedules.
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Work Experience
COMPANY | POSITION HELD | DATES WORKED |
---|---|---|
22nd Century Technologies Inc | Lead Help Desk Specialist Ii Senior Help Desk Specialist Ii | 10/2019 - 3/2021 |
Koniag Technology Solutions | Crm Specialist | 2/2019 - 10/2019 |
Soc Llc | Field Service Representative | 8/2018 - 1/2019 |
Allen Ame Church | (Part Time) | 12/2016 - 10/2017 |
Itt Technical Institute | (Internship)Technical Support Technician Tier | 9/2014 - 1/2016 |
Lkq/Keystone Automotive | Lead Dispatch Manager | 3/2012 - 8/2018 |
Sports Zone Elite | Sales Associate | 10/2011 - 12/2015 |
Motel 6 | Manager | 1/2011 - 3/2012 |
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Accomplishments
Highlights:
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Keywords
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