Accomplished and resourceful Change Management professional with 28 years of experience in diverse areas of the financial services industry. Hand-picked by executive team to turn around underperforming programs accomplished leader known and respected for leading successful change in projects and building credibility with executive teams and staff. Solutions driver who bridges the gap between business and technology with expertise in managing complex programs and multiple concurrent projects leveraging both Agile and Waterfall project management disciplines. Excellent communicator: leverage business and financial acumen to communicate effectively with client executives and their respective teams. CAREER HIGHLIGHTS * Led the systems integration and conversion related to six bank acquisitions, which were all completed on time, within budget, and with minimal customer impact. Projects include the strategic transformation of cross-functional process in digital and servicingworkflow * Played a vital role in the promotion of 25% of all project staff under my guidance by managing various teams assuring that the team members were able to grow and succeed * Achieved cost benefits exceeding 20% by completing call center and back-office re-engineering programs * Top performer with record of implementing succesful operations and IT services intiatives that increased efficiencies, reduced expenses, and increased customer satisfaction * Led the deployment activities related to a series of successful technology conversions from antiquated applications to state of the art processors and digital platforms * Managed the process and technology aspects related to the outsourcing of over 30 functions to third parties offshore * Led Retail team / workstream as part of Mortgage Servicing transformational to outside vendor project including conversion of mortgage servicing data * Led the systems integration and conversion related to six bank acquisitions, which were all completed on time, within budget, and with minimal customer impact. Projects include the strategic transformation of cross-functional process in digital and servicingworkflow * Played a vital role in the promotion of 25% of all project staff under my guidance by managing various teams assuring that the team members were able to grow and succeed * Achieved cost benefits exceeding 20% by completing call center and back-office re-engineering programs * Top performer with record of implementing succesful operations and IT services intiatives that increased efficiencies, reduced expenses, and increased customer satisfaction * Led the deployment activities related to a series of successful technology conversions from antiquated applications to state of the art processors and digital platforms * Managed the process and technology aspects related to the outsourcing of over 30 functions to third parties offshore * Led Retail team / workstream as part of Mortgage Servicing transformational to outside vendor project including conversion of mortgage servicing data

Highlights:

• Training
• Process Improvement
• A SERIES
• Acquisitions
• Agile
• Agile methodology
• Applications
• Benefits
• Bridges
• Budgeting