Description
and RECOGNITION * Recognized for key operations leadership role after consistently increasing revenue and cutting costs. * Built a scalable computer services organization by establishing a project management office, streamlining daily workflow processes, developing a high performance team of top candidates * Designed and created an internal Global Logistics optimized call center. * Consistently increased services revenue by crafting new service offerings, adjusting the pricing model and providing stellar customer service to guarantee recurring revenue. * Reduced expenditures by outsourcing several internal functions while maintaining service levels and quality. O t h e r T e c h n i c a l L e a d e r s h i p C o m p e t e n c i e s * Strategic Planning Program Engagement Management Budget Management Customer Satisfaction Process Improvement/Optimization Cost Cutting Leading/Coaching Staff Outsourcing/Contract Negotiation Maximizing Profitability Profit-driven turnaround executive with continual profits attained through strategic workflow, staffing, profit and business practice analysis. Strategic planning and solutions provider for clients by providing computer support for large enterprises. Extensive knowledge and experience in UNIX based Hardware and Software Systems and Logistics. Procurement of global propositions and contracts to maximize firm's revenue. Turnaround Profitability Sustainable Solutions Rapidly secured profits in diverse leadership roles, identifying areas of maximum ROI, contract pricing, addressing efficient staffing, and tightening cost controls Sought-after operations, expert developing solutions nationwide, turn around shipment practices, increase accountability, and restructure operations
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