Description
Have experienced in working in a customer support environment. This includes being a Senior Service Technician for Westinghouse where I was in charge of 5 Technicians. I handled all escalations from lower-level Technicians and customer support issues related to laptops, desktops, software and router problems within the building. I also worked at Oracle USA Inc. as a Senior Support Engineer taking care of service tickets created via the My Oracle Support portal. My area of expertise was database performance. I handled all areas of database tuning and Sql Tuning. I also maintained all the test servers for the group running on Linux servers. I am a highly motivated and very good at handling customer service issues. Looking to become a Database Administrator so I can apply my Oracle knowledge of 22 years to use. Have won many awards for handling of customer service and technical issues. Oracle corruption, general administrative issues, Unix installs, Oracle Networking and internal errors. * Knowledge on how to read 10046/10053 traces for sql tuning. * Maintained all test servers for the group. These installs included Oracle Linux and running various versions of Oracle. * Use of Enterprise Manger as a performance tool to check on sql plans and sql management. * Collaborated closely with development on the filing of bugs and created testcases reproducing wrong results issues, internal errors and tuning issues. * Collaborated with helping new team members learn procedures and how to solve service requests. Assisted engineers with difficult escalated issues. * Management regularly assigned me highly escalated issues that required deep research and technical expertise. Senior Support Technician
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Oracle Usa Inc. | Senior Support Engineer | 1/1998 - 1/2020 |
| Westinghouse Electric | Senior Support Technician | 1/1993 - 1/1998 |
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