To put My Hospitality, Technology, and Project Management skills back to work. The current objective is to take my various skills including customer service, computers, telecom, accounting, training, wired/wireless infrastructure, and project management, and utilize them again in the hospitality environment. The initial position is not critical. What is important is to find a property with integrity and growth potential for the next ten years. Starting right now! Lessons that I have held onto from my previous hospitality adventures were simple lessons. The lessons, or standards of excellence, had names that fit well. I still adhere to the "Yes I can" (Radisson Hotels) and the "Own the Request", (The Woodlands Resort). My other favorite hospitality service rule is the Ten Foot Rule, which was all about establishing eye contact with anybody in your proximity so that one might have a chance to help make someone else's day a little better. PROFESSIONAL HOSPITALITY EXPERIENCE Technology Consultant January 2000 to March 2010 Insource Technology Corporation. 450 Gears Road. Houston, TX. 77067 Phone: 281-774-4000 The Woodlands Development Company and its hospitality properties. My routine responsibilities have involved: help desk. * Property Management System and POS system administration. I took care of all staff and guest requests. It did not matter if the consumer was a fellow department head, their staff, or a guest of the property. If I could help anybody I was in luck. If I needed someone else to assist, I made sure the job was complete and the solutions were properly documented. Programmer/Installations 1998 to 2000 Malloy's Cash Register, Houston, TX Micros Hospitality Division Responsibilities include around the clock, 24-hour, consultation, and direct support for all aspects of sales, project management, equipment and data infrastructure, installation, training, go-live, and support during the 3 years with Malloy's. Systems Analyst 1992 to 1996 The Woodlands Resort and Country Club, The Woodlands, TX As the Systems Analyst: Major responsibilities included all the Resort/Conference Center and Country Clubs systems providing operational and system integration for efficient and accountable workflow. Other responsibilities include managing the Night Audit operations and staff, maintaining the phone systems, and upgrading the data/voice physical infrastructure. Projects included working with Al Gallo the Controller to create ROI analysis and RFP's that resulted in several system upgrades and complete system replacements as high-tech projects became a primary task. Manager of Information Systems July 1982 to July 1992 Radisson Hotels 701 Carlson Parkway Minnetonka, MN 55305 General information: +1 763-212-5000 Properties include: Radisson Hotel and Convention Center: Bloomington, Minnesota. Radisson Corporate: Minnetonka, Minnesota. Radisson Plaza 7: Minneapolis, Minnesota. Radisson at Manhattan Beach: Manhattan Beach, California. The Radisson Inn Maingate: Orlando, Florida My tenure with Radisson of 10 years included: Night Audit, Night Audit Supervisor, Income Auditor, PM Manager on Duty (MOD), Assistant Front Office Manager. Corporate MIS (Manager of Information), new property installs, and go-live training. Responsibilities included 24-7-365 help desk calls for up to 25 managed locations (Non-Franchised) for computer hardware/software and phone systems. Performed responsibilities as the administrator of Property Management Systems including, Human Resources, Accounting, and all other operational aspects of the lodging, retail, and F&B revenue centers whether the front of the house or behind the scenes. Other responsibilities included reporting for: sales, payroll, expenses, cost accounting, market segment analysis, forecasting, budgets, balance sheets, and multi-department profit and loss statements.

Highlights:

• Accounting
• Accounting Principles
• Accounting skills
• Audit
• Credit Card
• Diversity
• Documentation
• Email
• hospitality
• resort
• luxury
• Technology Consultant
• MIS
• MOD
• POS Administrator
• PMS Administrator
• Microsoft Office 365
• Integrity
• Telco
• Data Infrastructure
• Audit Trail