Accomplished and results-oriented professional with 25 years of demonstrated expertise in customer service, and operations management as well as credit and collections. Outstanding management experience in a call center environment. Comprehensive and in-depth experience in all aspects of customer support with an emphasis on networking, consumer, and commercial collections. Strong leadership skills with the ability to adapt to changing work environments and diverse working atmospheres to include management of workers, vendors, and customers. Organized and detail-oriented with excellent abilities in leading business-related activities, motivating staff, and devising customer service programs while building and maintaining strong business relationships.

Highlights:

• Accounting
• AT&T
• Call Center
• Complaints
• Outside Sales
• Sales
• Fraud
• Insurance
• Management
• Skip Tracing