Occupation:Customer Service Manager |
Location:Sherman, TX |
Education Level:Associate |
Will Relocate:YES |
Description
to obtain a position as a ADEPT Level 2 Certified Heavy Equipment Operator where my skills, experience and knowledge can be effectively and fully utilized in construction, land-clearing, demolition, cleanup and recovery operations. Experienced with bulldozers, tracked excavators, back-hoes, articulated loaders, skid steers and general farm equipment. * Bulldozer, Excavator, Backhoe, Front End Loader & Skid Steer Operation * Heavy Equipment Maintenance * Photovoltaic Panel Installation * Motocross Track Builder * Digging, Trenching & Loading Techniques * Rough grading - Brush clearing * Grading Methods * Principles of Rigging Practice * OSHA/NIOSH/SAFE Safety * Leadership strength & Team builder * Cut/Fill Calculations * Electronics Engineering Technician * Project Site Fundamentals * Differential Leveling * Draftsman- Civil, Architectural, Mechanical experience * Figure Areas & Volumes M.A. Mortenson Company - Phoenix Solar Project, Bonham Texas Nov 2020 - present Installation, maintenance, quality and safety as key initiatives for photovoltaic panel project. Varian Medical Systems, Inc. - Palo Alto California Feb 2008 Mar 2020 Customer Support Manager - Central & Southwest USA (Radiation Oncology Delivery Systems) * Manage 17 field support engineers who support our customers and Varian radiation treatment delivery equipment to ensure daily system availability to treat cancer patients. * Guide, budget and forecast a $22 million business specializing in service and support to deliver the utmost in customer satisfaction and maximize customer equipment up-time for patient treatments. Veeco Instruments, Inc. - Santa Barbara California Mar 1997 - Oct 2007 Technical Support Manager for USA & Europe * Atomic Force Microscope customer support for large semiconductor foundries including IBM, Infineon, Siemens, ST Microelectronics, Intel, Micron Technologies, Texas Instruments * Supported and guided the service and support activities of 21 field engineers across the USA and Central Europe. Developed and grew service business growth from 2009 ($10M-profit margin of 56%) to 2014 totals ($18M- profit margin of 63%) by improving staff availability and flexibility, increasing the understanding of cost accountability and furthered the value and meaning of true customer satisfaction thus achieving a record-high metric of 5.73 on a scale of 6. Led teams as large as 27 field engineers to support 216 customer sites across 9 Midwest states.
