* Proficient in Microsoft Word, Windows, Excel, and internet applications * UpFront Sales and Training certified * Expertise in handling multiple projects with focus on meeting deadlines, training, and resolving customer escalated issues * Strong verbal and written communication skills * Recipient of numerous accolades and awards for performance and character Work of experience 10/2018 - Present Customer Service/HR, Jacksonville Aviation Authority, Jacksonville, FL * Provide timely and effective customer service support to internal and external customers. * Greet visitors, screens incoming calls at the JAA reception desk. * Provide helpful and accurate answers to routine inquiries. * Prepare professional, factual and timely responses to customer contacts. * Assist with ensuring over all compliance with security practices in and around the administration building. * Verify that entrants to the administration building have appropriate badge or identification. * Maintain current employee, department and tenant contact information. * Coordinate and monitors the use of conference/meeting rooms within the administration building. * Maintain control of access doors to the administrative building. * Record and tracks all visitors to the JAA administration building. * Maintain logs for incoming packages, transactions and other deliveries. * Maintain logs for use of pool vehicles. * Responsible for the processing bi-weekly Exempt and Nonexempt payroll. * Responsible for the collection, computation, and reconciliation of all times worked by all employees in payroll groups. * Monitor, reconcile and oversee all payroll earnings and deduction codes. * Monitors proper execution of child support, levy's and / or garnishment to employee's earnings. * Safeguard various reports generated by payroll provider and internal reports. * Monitors and tracks recording of employee vacation and personal leave time allowed and taken. * Generates payroll JV/General Ledger interface. * Safeguards various reports generated by payroll provider and internal reports. * Responsible for the accurate processing of approximately 3400 payroll payments a month. * Paycom HR/Payroll Partner Interface Trained * Generate sales and maximize revenue using up-selling techniques * Process all reservation requests, changes, and cancellations * Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines * Served as a Loss Prevention Officer during peak seasons 07/2017 - 03/2018 Account Executive, The Revenue Optimization Companies, Jacksonville, FL * Build excitement in territory and provide motivation and education on Brightstar products * Lead sales events in retail locations to demonstrate products and increase retailer's sales to meet sales goals * Verify merchandising is up to specs, educate staff about current promotions * Execute operations flawlessly to ensure stores run smoothly

Highlights:

Companies I like:

1969, 1969, 1969

• AT&T
• Retail
• Management
• ACD
• Automatic Call Distribution
• Benefits
• Consumer Electronics
• Electronics
• Point Of Sale (Pos)
• Route Sales