IT Systems and Business Analyst with over 10 years of progressive IT experience who brings strong leadership and communication skills cross departmentally, internally, and externally. Highly organized, detail-oriented and experienced in collaborating with management, users, and external partners to gather and evaluate business and system requirements and deliver and support software applications and solutions. Other demonstrated strengths include developing user cases, quality assurance and user acceptance testing, process analysis, user training and technical troubleshooting, and support.
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