Director of Operations Goal-oriented and top-performing professional with extensive experience in operations, project management, product management, team management, sales, business development, and customer service. Proven history of success in managing the development and execution of complex tactics crosswise manifold business areas and management levels. Expert in heading end out conception and implementation of modern digital technology for associates in 148 places across North America and Caribbean Islands. Skilled at identifying projects for process improvements to benefit the department results through assessments. Excel at leading cross-functional teams, evaluating/improving performance, and resolving staff issues. Known for exceeding targets, saving costs, boosting revenue, and building positive relationships at all levels. Proficient in MS Office Suite, DMAIC, and SCORE. Areas of Expertise * Operations Management * Sales & Business Development * Performance Enhancement * Cost Reduction * Project & Product Management * Cross-team Collaboration * Lean & Fleet Management * P&L & Budgeting * Team Leadership & Training * Profit & Revenue Growth * Relationship Management * Customer Service & Satisfaction Accomplishments * Established and performed digital accident report delivered $4.5M of annual savings in un-due costs to vehicles. * Detected and removed non-added actions by driving lean enterprise models, including DMAIC, Lean Six Sigma, and Kaizen principles. * Hit $1M in savings on Hartford Tax projects. * Built a management training course for new employ managers by joining with learning and development. * Exceeded the targeted savings by 50% in first year. * Maximized revenue by 10% by reassigning management team on counter sales process. * Operations Management * Sales & Business Development * Performance Enhancement * Cost Reduction * Project & Product Management * Cross-team Collaboration * Lean & Fleet Management * P&L & Budgeting * Team Leadership & Training * Profit & Revenue Growth * Relationship Management * Customer Service & Satisfaction Accomplishments * Established and performed digital accident report delivered $4.5M of annual savings in un-due costs to vehicles. * Detected and removed non-added actions by driving lean enterprise models, including DMAIC, Lean Six Sigma, and Kaizen principles. * Hit $1M in savings on Hartford Tax projects. * Built a management training course for new employ managers by joining with learning and development. * Exceeded the targeted savings by 50% in first year. * Maximized revenue by 10% by reassigning management team on counter sales process. * Established and performed digital accident report delivered $4.5M of annual savings in un-due costs to vehicles. * Detected and removed non-added actions by driving lean enterprise models, including DMAIC, Lean Six Sigma, and Kaizen principles. * Hit $1M in savings on Hartford Tax projects. * Built a management training course for new employ managers by joining with learning and development. * Exceeded the targeted savings by 50% in first year. * Maximized revenue by 10% by reassigning management team on counter sales process.

Highlights:

• Kaizen
• Benefits
• Management
• Process Improvements
• P&L
• Supply Chain
• Assessments
• Six Sigma Quality
• Statistics
• Black belt