Over 15 years experience in the information technology field. Extremely proficient in numerous aspects and areas of IT specialties, to include, but not limited to: ( Windows /2000/XP/2003/2008/2010 ( HW/SW Support ( Software Install ( Field/Technical Support ( PC Concepts and Technology ( Networking ( LAN/WAN ( Diagnostic Test Procedures ( Proxy Servers ( Equipment Installation ( Veritas/Symantec Backup ( Customer Service ( Maintenance/Repair ( Quality Assurance ( DHCP ( Schematic Diagrams ( Test Equipment Operation ( IBM Blade Centers ( System Configuration/Administration ( Troubleshooting ( Personnel ( Active Directory ( Training ( Microsoft Exchange ( Wireless Access Points ( Telephone Support ( Data Encryption ( Microsoft Office ( VMware ESX Server ( Switching and Routing