Valued individual with professional experience in the cable industry. Team driven, strives for customer excellence, analyzes processes to streamline to benefit the company and customers, self-motivated and organized. Ability to engage team to produce results by encouraging involvement to boost innovation. Pro-activity refines processes to achieve company goals and improve customer experience. * Detail-oriented, efficient and organized professional with experience in streamlining processes * Values being an engaged part of a team as well as leading a team * Possess strong analytical and problem-solving skills, with the ability to make well-thought-out decisions. * Excellent written and verbal communication skills. * Highly trustworthy, discreet and ethical. * Resourceful in the completion of projects, effective at multi-tasking, excellent follow-up. Cash Control Management Finance Department underwent a Divisional re-structuring in July 2020 leading to positions being relocated out of state/eliminated. Employed for Comcast Cable from 1983 to July, 2020. Comcast Cable acquired AT&T, TCI, Jones Intercable and Centel. Finance Check-in (2017 to 2020) Responsible for ensuring all work pertaining to work order check-in is completed in a timely and accurate manner including maintaining customer accounts, billing records, work orders and equipment validation. Reconciles database discrepancies with Business Partner invoicing. Logging in billing invoices correct billing codes for payout. * Maintain 99% accuracy in audit of work orders, products, billing and task performed. * Ensure and verify proper service levels of accounts, adjust billing codes appropriately. * Reconcile billing system with actual work order details, balancing account to billing. * Maintain digital records of Business Partner billing for back up and audit. Finance Collection Coordinator (2016 to 2017) Responsible for ensuring all work pertaining to work order check-in is completed in a timely and accurate manner including maintaining customer accounts, billing records, work orders and equipment validation. Reconciles database discrepancies with Business Partner invoicing. Logging in billing invoices correct billing codes for payout. * Maintain accuracy to complete audit on payments/equipment/saves/disconnects in billing system performed by Business Partner was completed to process their weekly invoices. * Identify trend of fraudulent accounts to security to management to withdraw from their invoice payout. * Identify disputes, correcting any errors, including misapplied payments or overpayments contacted for collection of overdue accounts. * Manage administrative function of assigned accounts by auditing updates to Change of Address and purging records of deceased customers. Supervisor, Finance and Accounting/Credit Collection (1999 to 2015) Responsible for analyzing customer accounts to facilitate distributions of funds. To streamline effective savings and better customer experience. Evaluated and modified procedures in the billing cycle. Insured accurate record keeping. Prepared reports including operations and accounts receivable. Monitoring outside collection/credit agency affiliations and performance of subcontracted collection personnel. Responsible for the modifications and implementation of system collection procedures and cash handling procedures responsible for security authorization for 2 systems. * Developed a reclassification process to integrate in all regional systems misapplied payments to reduce inconsistency and approved by Corporate Finance leadership for all regional systems. * Created SQL queries for the weekly refund process that streamline and team performance. Process was incorporated in all regional systems. * Created SQL query to identify all return items to stop repeat offenders and reduce bad debt. * Created SQL query for online payments misapplied by customers to their previous cable account and proactively correcting accounts. Savings annually: $1M * Served on interdepartmental team with Corporate Escalation Team resolving customer billing issues with required adjustments. * Coordinated effectively the assigned accounts to the team and tracked for optimal performance measurement and coaching. * Monthly reporting of bad debt on canceled connect accounts to reverse to original accounts to process the collection timeline saving 100K * Developed a process that was integrated in all regional systems for return EFT (ACH) payments with a code to identify repeats offenders to reduce bad debt. Savings was 1M monthly. * Implemented a department training program to facilitate of all processes for effective smooth transition in the acquired cable system "Insight" merged with Comcast Cable. * Integral part of the CSG billing conversion team fro regional consisting 7 systems, streamline process in less than 80 days. * Resigned billing statements for the region which simplified use for our 250,000 customers. * Build a platform to engage grass-root team to manage collection and billing responsibilities for multiple systems. * Developed new procedures and collection training manual to facilitate the region in consistent * Designed and facilitated a new pro-active collection manual to improve the understanding of the billing /collection process with the customer service and technical departments. Billing/Front Counter, Manager - 1990 to 1999 Increased responsibility from front-line to leadership. Conducted cash control audits with front counter associates. Worked interdepartmentally to ensure regional communication. Monitored financial reports, process payroll for over 100 associates bi-weekly. Recruited and trained new hires. Prepared quarterly EEO compliance reports for the region. Accounts payable/receivables. * Deceased the number of delinquent accounts in 2 systems through the creation process to reduce delinquent accounts. * Designed a cross training collection/billing manual. * Standardized the Cabledata codes in the billing systems for the regional.

Highlights:

• Accounting
• Accounts Payable
• Accounts Receivable
• AT&T
• Audit
• Bad Debt
• Billing
• Collection
• Collection Procedures
• Communication Skills