Description
for Customer Success Manager CUSTOMER SUCCESS ? MULTIMILLION-DOLLAR ACCOUNT MANAGEMENT ? SALES ? NEW BUSINESS DEVELOPMENT CLIENT / CUSTOMER RELATIONSHIP MANAGEMENT ? PROJECT MANAGEMENT ? BUDGETING / FORECASTING ? BEST PRACTICES TOP-TIER TEAM BUILDING / LEADERSHIP ? STRATEGIC ANALYSIS / PLANNING ? TRENDS TRACKING ? KEY PRODUCT IMPROVEMENTS SAP / CRM ? QUALITY ASSURANCE - MEDICAL DEVICES / SYSTEMS ? PYXIS ? OMNICELL ? EPIC ? ALLSCRIPTS ? SYSTEMS IMPLEMENTATION Highly Accomplished Customer Success Manager who excels at analyzing lucrative account and / or business needs, identifying substantial growth opportunities, defining methods for capturing new customers and retaining existing clientele, and attaining competitive market leverage. Influential Change Agent who offers a sharp awareness of groundbreaking trends and services, and who has increased sales and revenue 30% while cultivating client relations. Ambitious Self-Starter who leads from the front to gain buy-in among multidisciplinary teams, and who drives the sale of world-class products and services while delivering first-rate customer experiences and yielding high-performance results. Engaging Communicator who builds alliances among decision-makers, and who sees the "big picture" while thriving in quickly evolving customer success scenarios - always willing to "go the extra mile" to surpass the status quo.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Becton Dickenson | Senior Customer Success Manager Senior Project Manager Senior Clinical Analyst | 1/2014 - 1/2020 |
Accomplishments
Highlights:
Keywords
