Description
OPERATIONS & SUPPLY CHAIN MANAGER demonstrating exceptional business acumen throughout the implementation and management of quality control infrastructures within global organizations. Dynamic leader with a track record of developing high-performing talent and elevating employees from entry level positions into senior management roles at industry-leading companies. Astute executive leveraging strong interpersonal communication skills to cultivate long-lasting, mutually fruitful relationships with major retail customers and international vendors, travelling overseas to factories in addition to conducting on-site visits to domestic customers. AREAS OF EXPERTISE ü International Logistics ü Cross-Functional Leadership ü Talent Development ü Supply Chain ü Inventory Management ü Merchandise Planning ü Cost Control ü Quality Assurance ü Global Sourcing ü Interpersonal Communication ü Relationship Building ü Inventory Planning SELECT ACHIEVEMENTS * Built robust relationships with multinational customers throughout 15+ year tenure with Imperial Pearl and World Pacific, securing connections that enabled the penetration of key client accounts, safeguarded quality control, and drove a 60% increase in sales with Imperial Pearl. * Leveraged cross-functional leadership skills to manage and train up to 75 personnel in the China and Hong Kong offices, communicating closely with staff to align and integrate the North American and Asian business operations of Imperial Pearl. * Harnessed turnaround skills to decrease quality control issues and late shipments at World Pacific, fostering a corporate reputation of dependability that amplified overall sales from ~$11M to $15M+ and slashed chargebacks by $500K within just two years. EXECUTIVE EXPERIENCE & ACCOMPLISHMENTS Imperial Pearl - Providence, RI 2009 - 2020 Senior Replenishment Manager * Collaborated with replenishment team members throughout the analysis of historic customer store and .com sales through retail link, identifying distribution needs and transferring slow-moving inventory to store with higher merchandise turn rates to maximize sales. o Worked with team members to successfully achieve 10 consecutive years of recognition with the Kohl's Direct Ship Team Elite Status Award. o Managed key customer relationships with Walmart, JCPenney, Signet Jewelers, Army & Air Force Exchange Service (AAFES) and Navy, and Kohl's e-commerce. * Partnered with purchasing and production teams to prepare the internal bill of material (BoM) and routing procedures, streamlining product flows and ensuring the cost-efficient management of parts and labor. o Drove a 98% reduction in the incorrect issuance of job tickets, resulting in $45K+ cost savings. * Coordinated with the transportation department, freight forwarders, and external providers to secure the rapid delivery of international freight with minimal costs via customs. o Expedited global shipments for two - to three-day delivery, decreasing transportation by 12%. JACOB HOMER jacobhomer512@gmail.com EXECUTIVE EXPERIENCE & ACCOMPLISHMENTS CONTINUED * Trained employees in the shipping, storage, and receipt of products, ensuring staff adherence to best practices in order to uphold operational efficiency. o Reduced merchandise ship time by 98% through the receiving and picking department. * Utilized the MRP system for demand planning, allocation, and forecasting, leveraging insights derived from item-level forecasts to influence strategic decision-making surrounding purchasing and the geographic distribution of products. Jewelry Trade Director * Provided strategic oversight to the China and Hong Kong offices, coordinating with international factories to increase OTD rates, enforce quality control standards, and safeguard the accurate tagging and padding of merchandise for distribution to the US. o Played an instrumental role in the achievement of 100% OTD to the US office. o Captured $500K+ in cost savings from the reduction of late fees for overdue deliveries. * Spearheaded supplier resourcing initiatives, navigating negotiations with local market vendors to enhance the efficiency of product delivery schedules and reduce costs by 18%. o Secured parts on a just-in-time basis to minimize surplus inventory, leading to $45K cost savings. o Identified a new packaging supplier providing quality materials at a 35% reduction in costs. * Coordinated cross-functionally with multinational sales, marketing, and purchasing departments, communicating shipment status and delivery schedules to be informed to customers. * Partnered with logistics team members to coordinate the delivery of components from 12 - 15 Asian, European, and US factories to the corporate Hong Kong office. Quality Assurance Supervisor * Managed team productivity, regulating workflows to exceed all customer quality standards and eliminate the risk of fines or fees imposed due to quality issues. o Slashed failure rates, resulting in the capture of $125K+ in cost savings. * Led a team in the implementation of factory and customer specification sheets, enabling the timely completion of specification sheets within 98% accuracy rates. o Optimized internal workflows, securing $35K cost savings as a result of the initiative. * Coordinated with the purchasing team to provide customer-specific requirements for purchase orders, aligning communications between vendors and internal personnel to safeguard client satisfaction. o Achieved 98% accuracy rates related to vendor receipt of customer quality control standards. o Cut delivery windows from 45 days to 30 days, leading to a 2.5% decrease in overhead costs. * Built relationships with Quality Control Managers and fulfillment teams at major retail customers including Home Shopping Network, QVC, JCPenney, Signet Jewelers, Kohls, Blue Nile, and Zale, among thousands of other independent retail stores. o Increased the amount of approved merchandise from 85% to 98%, adding 2% to the gross margin. * Oversaw and trained 25+ Quality Assurance Inspectors across the US, China, Hong Kong, and Thailand, cultivating a high performing team that enabled the direct shipping of merchandise to customers, negated the need for inspection in the US, and decreased US labor costs by 12%. World Pacific - Oak Brook, IL 2004 - 2009 Jewelry Trade Director * Championed the turnaround of underperforming quality control structures, driving an astronomical reduction in returns and chargebacks and safeguarding customer confidence with the company. * Established the World Pacific China office, overseeing the delivery, shipment, and quality control activities for the product and instilling efficiencies that generated $4M+ cost savings. * Achieved 100% OTD from China to the US, ensuring that the product could be shipped upon arrival thus saving $750K+ in US labor and overhead spend. ü International Logistics ü Cross-Functional Leadership ü Talent Development ü Supply Chain ü Inventory Management ü Merchandise Planning ü Cost Control ü Quality Assurance ü Global Sourcing ü Interpersonal Communication ü Relationship Building ü Inventory Planning SELECT ACHIEVEMENTS * Built robust relationships with multinational customers throughout 15+ year tenure with Imperial Pearl and World Pacific, securing connections that enabled the penetration of key client accounts, safeguarded quality control, and drove a 60% increase in sales with Imperial Pearl. * Leveraged cross-functional leadership skills to manage and train up to 75 personnel in the China and Hong Kong offices, communicating closely with staff to align and integrate the North American and Asian business operations of Imperial Pearl. * Harnessed turnaround skills to decrease quality control issues and late shipments at World Pacific, fostering a corporate reputation of dependability that amplified overall sales from ~$11M to $15M+ and slashed chargebacks by $500K within just two years. EXECUTIVE EXPERIENCE & ACCOMPLISHMENTS Imperial Pearl - Providence, RI 2009 - 2020 Senior Replenishment Manager * Collaborated with replenishment team members throughout the analysis of historic customer store and .com sales through retail link, identifying distribution needs and transferring slow-moving inventory to store with higher merchandise turn rates to maximize sales. o Worked with team members to successfully achieve 10 consecutive years of recognition with the Kohl's Direct Ship Team Elite Status Award. o Managed key customer relationships with Walmart, JCPenney, Signet Jewelers, Army & Air Force Exchange Service (AAFES) and Navy, and Kohl's e-commerce. * Partnered with purchasing and production teams to prepare the internal bill of material (BoM) and routing procedures, streamlining product flows and ensuring the cost-efficient management of parts and labor. o Drove a 98% reduction in the incorrect issuance of job tickets, resulting in $45K+ cost savings. * Coordinated with the transportation department, freight forwarders, and external providers to secure the rapid delivery of international freight with minimal costs via customs. o Expedited global shipments for two - to three-day delivery, decreasing transportation by 12%. JACOB HOMER jacobhomer512@gmail.com EXECUTIVE EXPERIENCE & ACCOMPLISHMENTS CONTINUED * Trained employees in the shipping, storage, and receipt of products, ensuring staff adherence to best practices in order to uphold operational efficiency. o Reduced merchandise ship time by 98% through the receiving and picking department. * Utilized the MRP system for demand planning, allocation, and forecasting, leveraging insights derived from item-level forecasts to influence strategic decision-making surrounding purchasing and the geographic distribution of products. Jewelry Trade Director * Provided strategic oversight to the China and Hong Kong offices, coordinating with international factories to increase OTD rates, enforce quality control standards, and safeguard the accurate tagging and padding of merchandise for distribution to the US. o Played an instrumental role in the achievement of 100% OTD to the US office. o Captured $500K+ in cost savings from the reduction of late fees for overdue deliveries. * Spearheaded supplier resourcing initiatives, navigating negotiations with local market vendors to enhance the efficiency of product delivery schedules and reduce costs by 18%. o Secured parts on a just-in-time basis to minimize surplus inventory, leading to $45K cost savings. o Identified a new packaging supplier providing quality materials at a 35% reduction in costs. * Coordinated cross-functionally with multinational sales, marketing, and purchasing departments, communicating shipment status and delivery schedules to be informed to customers. * Partnered with logistics team members to coordinate the delivery of components from 12 - 15 Asian, European, and US factories to the corporate Hong Kong office. Quality Assurance Supervisor * Managed team productivity, regulating workflows to exceed all customer quality standards and eliminate the risk of fines or fees imposed due to quality issues. o Slashed failure rates, resulting in the capture of $125K+ in cost savings. * Led a team in the implementation of factory and customer specification sheets, enabling the timely completion of specification sheets within 98% accuracy rates. o Optimized internal workflows, securing $35K cost savings as a result of the initiative. * Coordinated with the purchasing team to provide customer-specific requirements for purchase orders, aligning communications between vendors and internal personnel to safeguard client satisfaction. o Achieved 98% accuracy rates related to vendor receipt of customer quality control standards. o Cut delivery windows from 45 days to 30 days, leading to a 2.5% decrease in overhead costs. * Built relationships with Quality Control Managers and fulfillment teams at major retail customers including Home Shopping Network, QVC, JCPenney, Signet Jewelers, Kohls, Blue Nile, and Zale, among thousands of other independent retail stores. o Increased the amount of approved merchandise from 85% to 98%, adding 2% to the gross margin. * Oversaw and trained 25+ Quality Assurance Inspectors across the US, China, Hong Kong, and Thailand, cultivating a high performing team that enabled the direct shipping of merchandise to customers, negated the need for inspection in the US, and decreased US labor costs by 12%. World Pacific - Oak Brook, IL 2004 - 2009 Jewelry Trade Director * Championed the turnaround of underperforming quality control structures, driving an astronomical reduction in returns and chargebacks and safeguarding customer confidence with the company. * Established the World Pacific China office, overseeing the delivery, shipment, and quality control activities for the product and instilling efficiencies that generated $4M+ cost savings. * Achieved 100% OTD from China to the US, ensuring that the product could be shipped upon arrival thus saving $750K+ in US labor and overhead spend. Imperial Pearl - Providence, RI 2009 - 2020 Senior Replenishment Manager * Collaborated with replenishment team members throughout the analysis of historic customer store and .com sales through retail link, identifying distribution needs and transferring slow-moving inventory to store with higher merchandise turn rates to maximize sales. o Worked with team members to successfully achieve 10 consecutive years of recognition with the Kohl's Direct Ship Team Elite Status Award. o Managed key customer relationships with Walmart, JCPenney, Signet Jewelers, Army & Air Force Exchange Service (AAFES) and Navy, and Kohl's e-commerce. * Partnered with purchasing and production teams to prepare the internal bill of material (BoM) and routing procedures, streamlining product flows and ensuring the cost-efficient management of parts and labor. o Drove a 98% reduction in the incorrect issuance of job tickets, resulting in $45K+ cost savings. * Coordinated with the transportation department, freight forwarders, and external providers to secure the rapid delivery of international freight with minimal costs via customs. o Expedited global shipments for two - to three-day delivery, decreasing transportation by 12%. JACOB HOMER jacobhomer512@gmail.com EXECUTIVE EXPERIENCE & ACCOMPLISHMENTS CONTINUED * Trained employees in the shipping, storage, and receipt of products, ensuring staff adherence to best practices in order to uphold operational efficiency. o Reduced merchandise ship time by 98% through the receiving and picking department. * Utilized the MRP system for demand planning, allocation, and forecasting, leveraging insights derived from item-level forecasts to influence strategic decision-making surrounding purchasing and the geographic distribution of products. Jewelry Trade Director * Provided strategic oversight to the China and Hong Kong offices, coordinating with international factories to increase OTD rates, enforce quality control standards, and safeguard the accurate tagging and padding of merchandise for distribution to the US. o Played an instrumental role in the achievement of 100% OTD to the US office. o Captured $500K+ in cost savings from the reduction of late fees for overdue deliveries. * Spearheaded supplier resourcing initiatives, navigating negotiations with local market vendors to enhance the efficiency of product delivery schedules and reduce costs by 18%. o Secured parts on a just-in-time basis to minimize surplus inventory, leading to $45K cost savings. o Identified a new packaging supplier providing quality materials at a 35% reduction in costs. * Coordinated cross-functionally with multinational sales, marketing, and purchasing departments, communicating shipment status and delivery schedules to be informed to customers. * Partnered with logistics team members to coordinate the delivery of components from 12 - 15 Asian, European, and US factories to the corporate Hong Kong office. Quality Assurance Supervisor * Managed team productivity, regulating workflows to exceed all customer quality standards and eliminate the risk of fines or fees imposed due to quality issues. o Slashed failure rates, resulting in the capture of $125K+ in cost savings. * Led a team in the implementation of factory and customer specification sheets, enabling the timely completion of specification sheets within 98% accuracy rates. o Optimized internal workflows, securing $35K cost savings as a result of the initiative. * Coordinated with the purchasing team to provide customer-specific requirements for purchase orders, aligning communications between vendors and internal personnel to safeguard client satisfaction. o Achieved 98% accuracy rates related to vendor receipt of customer quality control standards. o Cut delivery windows from 45 days to 30 days, leading to a 2.5% decrease in overhead costs. * Built relationships with Quality Control Managers and fulfillment teams at major retail customers including Home Shopping Network, QVC, JCPenney, Signet Jewelers, Kohls, Blue Nile, and Zale, among thousands of other independent retail stores. o Increased the amount of approved merchandise from 85% to 98%, adding 2% to the gross margin. * Oversaw and trained 25+ Quality Assurance Inspectors across the US, China, Hong Kong, and Thailand, cultivating a high performing team that enabled the direct shipping of merchandise to customers, negated the need for inspection in the US, and decreased US labor costs by 12%. World Pacific - Oak Brook, IL 2004 - 2009 Jewelry Trade Director * Championed the turnaround of underperforming quality control structures, driving an astronomical reduction in returns and chargebacks and safeguarding customer confidence with the company. * Established the World Pacific China office, overseeing the delivery, shipment, and quality control activities for the product and instilling efficiencies that generated $4M+ cost savings. * Achieved 100% OTD from China to the US, ensuring that the product could be shipped upon arrival thus saving $750K+ in US labor and overhead spend. CONTINUED * Trained employees in the shipping, storage, and receipt of products, ensuring staff adherence to best practices in order to uphold operational efficiency. o Reduced merchandise ship time by 98% through the receiving and picking department. * Utilized the MRP system for demand planning, allocation, and forecasting, leveraging insights derived from item-level forecasts to influence strategic decision-making surrounding purchasing and the geographic distribution of products. Jewelry Trade Director * Provided strategic oversight to the China and Hong Kong offices, coordinating with international factories to increase OTD rates, enforce quality control standards, and safeguard the accurate tagging and padding of merchandise for distribution to the US. o Played an instrumental role in the achievement of 100% OTD to the US office. o Captured $500K+ in cost savings from the reduction of late fees for overdue deliveries. * Spearheaded supplier resourcing initiatives, navigating negotiations with local market vendors to enhance the efficiency of product delivery schedules and reduce costs by 18%. o Secured parts on a just-in-time basis to minimize surplus inventory, leading to $45K cost savings. o Identified a new packaging supplier providing quality materials at a 35% reduction in costs. * Coordinated cross-functionally with multinational sales, marketing, and purchasing departments, communicating shipment status and delivery schedules to be informed to customers. * Partnered with logistics team members to coordinate the delivery of components from 12 - 15 Asian, European, and US factories to the corporate Hong Kong office. Quality Assurance Supervisor * Managed team productivity, regulating workflows to exceed all customer quality standards and eliminate the risk of fines or fees imposed due to quality issues. o Slashed failure rates, resulting in the capture of $125K+ in cost savings. * Led a team in the implementation of factory and customer specification sheets, enabling the timely completion of specification sheets within 98% accuracy rates. o Optimized internal workflows, securing $35K cost savings as a result of the initiative. * Coordinated with the purchasing team to provide customer-specific requirements for purchase orders, aligning communications between vendors and internal personnel to safeguard client satisfaction. o Achieved 98% accuracy rates related to vendor receipt of customer quality control standards. o Cut delivery windows from 45 days to 30 days, leading to a 2.5% decrease in overhead costs. * Built relationships with Quality Control Managers and fulfillment teams at major retail customers including Home Shopping Network, QVC, JCPenney, Signet Jewelers, Kohls, Blue Nile, and Zale, among thousands of other independent retail stores. o Increased the amount of approved merchandise from 85% to 98%, adding 2% to the gross margin. * Oversaw and trained 25+ Quality Assurance Inspectors across the US, China, Hong Kong, and Thailand, cultivating a high performing team that enabled the direct shipping of merchandise to customers, negated the need for inspection in the US, and decreased US labor costs by 12%. World Pacific - Oak Brook, IL 2004 - 2009 Jewelry Trade Director * Championed the turnaround of underperforming quality control structures, driving an astronomical reduction in returns and chargebacks and safeguarding customer confidence with the company. * Established the World Pacific China office, overseeing the delivery, shipment, and quality control activities for the product and instilling efficiencies that generated $4M+ cost savings. * Achieved 100% OTD from China to the US, ensuring that the product could be shipped upon arrival thus saving $750K+ in US labor and overhead spend.
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