Highly skilled in maintaining, analyzing, troubleshooting, and repairing computers/Laptops, hardware, software and peripherals. * In-depth knowledge of documenting and upgrading hardware and software systems. * Able to train employees to identify, analyze, and repair product failures as well as interact with customers respectfully and effectively. * Demonstrated ability to determine and recommend products or services suitable to the user requirements. * Strong communication skills. * Detail oriented and goal focused. * Ability to learn new technology very quickly. * Very strong troubleshooting skill in both hardware and software.