Description
18 yrs of IT experience. 10 years as either IT manager, Sr. Project Manager or Program Manager. We had the highest level of customer satisfication using objective measures via surveys with the clients. I had 18 direct reports and over 150 indirect reports. I was able to promote 30% of my staff and even create some that were my peers. My greatest statisfaction was the development of employees and creating a high level of customer satisfaction while still achieves a 30% P&L.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Save Mart (6 mo Contract) | Sr. Project Manager | 10/2007 - 4/2008 |
| MedPlus | (Confidential) | 6/2005 - 3/2007 |
| Convergys | (Confidential) | 2/1989 - 12/2004 |
| Memorex | (Confidential) | 10/1974 - 12/1982 |
Education
| SCHOOL | MAJOR | YEAR | DEGREE |
|---|---|---|---|
| DeVry | Computer Science | 1989 | Bachelor Degree |
Social Media
| TYPE | TITLE | URL | DESCRIPTION |
|---|---|---|---|
| Website | media url | Contains Personal References | |
Accomplishments
Highlights:
My business goals are to develop dynamic teams willing take responsibility and a business with the highest Customer Satisfaction, highest P&L and build teams that can achieve the operational and project milestones with minimal management guidance. I have a proven track record of successfully meeting goals on time and within budget. I�m a keen listener resulting in accurate requirements gathering and ensuring high customer satisfaction. I�m also a firm believer in staff development. I believe my experience in the Manufacturing of Video, Audio and Computer Tape as well as my experience in Technology as a Program Manager, Information Systems Manager and Sr. Project Manager makes me uniquely qualified to run a successful plants, programs, and projects. I have laid the groundwork for emerging technologies, deployed corporate wide metrics and pioneered the implementation of new technologies within the corporation and at client companies. I�ve also interacted with OSHA, Vendors, Clients and I�m comfortable communicating with diverse teams as well as all education levels of personnel. My teams have achieved the highest customer satisfaction rating, objectively measured, in our company and consistently achieved a 35% P&L on four major programs.Companies I like:
Johnson and Johnson, Adobe, AT&T, 3Com, Cisco, Palm, Cingular, Blue Cross Blue Sheild, Gieco
Job Skills
Keywords
Responsibilities
IT Manager allowed me to develope employees.
Program Manager allowed to me contractual decisions and support the client needs.
Sr. Project Manager allowed me to work with diverse geographical teams while meeting budget, time and cost constraints.
