Communication: Excellent communication skills. Fluent in English and Spanish. Treat all with respect and dignity. Use active listening and thoughtful questions with internal and external customers at all levels in person, email and via telephone to ensure successful exchange of information. Provide regular and timely reports to employers. * Customer Service: Professional presentation. Provide fast, friendly customer service including a genuine smile and eye contact to make guests feel welcome. Deliver exceptional guest experiences by anticipating and understanding guest's needs and exceeding their expectations. Develop and maintain customer and community relationships. * Problem Solving: Ready to listen, seek mutual understanding, and find appropriate resolutions. Skilled at conflict management, working to resolve issues quickly, and to the guest's satisfaction. Ability to make quality decisions and multi-task. * Team Player: Enjoy sharing knowledge, information, and ideas. Ability to motivate and encourage others, creating an environment of teamwork. Collaborate with others, developing and maintaining professional relationships. Contribute to overall team performance, understanding how each role relates to others.