Increase knowledge, effectiveness, and confidence of employees in the organization by providing instruction that educates and motivates for a higher standard of organizational performance. Personal and Professional Strengths * Experienced trainer and instructional designer with real world business experience. * Able to identify problems, create and implement solutions consistent with organizational goals. * Understands the value of time and works towards organizational goals in a decisive, goal-oriented manner. * Powerful communication skills to present available options and facilitate comprehension of concepts and programs. Experience and Achievements Training and Instructional Design * Accomplished computer trainer - certified as a Microsoft Office Master Instructor. Excel, Word, PowerPoint, Outlook, Access, QuickBooks, Act, email, social media, and more. * Developed branded training materials for Microsoft Office programs, basic Windows training, and QuickBooks. * Contract Microsoft Office trainer for UCLA Staff Training and occasional off-site departments. Developed courseware for hands-on training of Excel, Word, PowerPoint, Access. * Developed and implemented training materials for RE/MAX of California & Hawaii, a region with 11,000 agents in 450 offices. Trained agents and brokers on Internet resources and programs. Training delivery methods included live presentations (groups from 10 to 950 in number) and online training. * Created PowerPoint sales presentations and provided training for agents to use them with potential listing clients. * Extensive experience with instructional design. Conducted needs assessment and developed courses for my own training business, as well as numerous businesses and organizations. * Custom training that required learning programs and creating documentation, including an electronic document management system, a chiropractic documentation program, and web-based programs for REALTORS. * Conducted In-Service training course for UCLA Mail Services, including development of training handouts. * Non-computer training experience includes resume writing, business writing, starting your own business, self-publishing. * Provided training recommendations to training company reps when contracted to train their clients. Consulting, Management, Process Change * Consultant to small businesses, implementing software solutions, training, and designing work processes and user guides to meet the needs of the client. * A member of the UCLA Mail Services management team that implemented mailroom automation and campus mail code system. Required re-education of Mail Services staff, writing new workflows, and educating campus mail users. * Assisted with implementation of computerized recharge system at UCLA Mail Services. * Managed staff (average 15-20 employees), projects, and a $1 million annual department budget for UCLA Mail Services (as it was called at that time), providing leadership to Messenger Service and Bulk Mail Production. Interpersonal and Communication Skills/Marketing * An accomplished speaker and presenter of complex material with engaging and understandable technical presentations. Evaluated highly by audiences up to 950 in attendance. * Wrote pre - and post - skills assessments for Excel classes. * Extensive experience writing memos, reports, documentation, newsletter copy, marketing copy, blogging, training courseware, and job descriptions. * Author of Private Lucky, a true story available on Amazon and other retail locations. Present public readings at libraries, museums, and clubs. * Implementation of marketing programs that included social media, blogging, email drip marketing, radio interviews. 6/7/19 MELISSA GUZZETTA

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