FINANCIAL/COST MANAGEMENT AND CONTROLS * Implemented many process improvement and creative cost reduction projects in order to consistently maintain and work within operating budgets ranging from $5 Million to over $20 Million. * Prepared/presented clear process/volume analytics to successfully negotiate for mid-year and year-ahead budget funding changes as volume growth required to maintain a productive and successful operations team. * Developed effective relationships with internal auditors, external regulators, client vendor managers and senior management to meet all requirements, avoid financial loss and minimize reputational risk. OPERATIONS AND PEOPLE LEADERSHIP * Led group successfully through the 2008 banking crisis with 90% volume drop to 1500% growth in five years. * Proven progression of skills in leading people from small client teams of 10 staff to operations departments with 400+ staff and progressive levels of management. * Managed Operations group from early beginnings to industry leader with over 75% market share. PROCESS IMPROVEMENT LEADERSHIP * Developed and implemented plan for imaging loan documents and extracting data with Optical Character Recognition (OCR) to be processed via Machine Learning (ML)/Artificial Intelligence (AI) software. This resulted in both off-shoring and automation of manual review processes enabling a more resilient process and saving over $2 million annually. * Implemented multiple new system changes including three major software conversions and many version upgrades using Agile delivery methodology. Resulted in increased productivity, improved product offerings, reduced operating costs by eliminating inefficient legacy systems and maintained market leadership position. * Coordinated Six Sigma reviews of multiple processes. This resulted in a 25% increase in document review productivity and a 75% reduction in process completion times, reducing staff costs and improving client satisfaction.

Highlights:

Companies I like:

Amazon, Wells Fargo

• Audit
• Banking Industry
• Consolidations
• Insurance
• Mortgage Loans
• Underwriting
• Financial Industry
• Process Improvement
• Quality
• Quality Assurance