Description
Technologies, Washington, D.C. June, 2017 - April, 2018 Information Technology/Help Desk Support Specialist, (Public Trust Clearance to perform duties, Secret Eligibility) * Provide multi-tiered customer support for software applications, desktop peripherals, and hardware related issues via email, phone, and desk-side assistance. * Image desktops and systems from the network or from hard-drives, including mapping printers, and network share workspaces. * Directly support end users by handling "how to" questions as well as troubleshoot, diagnose and resolve issues in response to customer reported incidents. * Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps. * Serve as focal point for customer concerns. * Provide support to end users on a variety of technical issues. * Identify, researches, and resolves technical problems. * Responds to telephone calls, email and personnel requests for technical support. * Configured and resolved issues with Blackberrys, Iphones, Windows Phone and Tablets * Diagnosing and resolving problems in response to customer reported incidents via Remedy ticketing NTT Data, Washington, D.C. June, 2016 - June, 2017 Information Technology/Help Desk Support Specialist, (Public Trust Clearance to perform duties, Secret Eligibility) * Provide multi-tiered customer support for software applications, desktop peripherals, and hardware related issues via email, phone, and desk-side assistance. * Image desktops and systems from the network or from hard-drives, including mapping printers, and network share workspaces. * Directly support end users by handling "how to" questions as well as troubleshoot, diagnose and resolve issues in response to customer reported incidents. * Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps. * Serve as focal point for customer concerns. * Provide support to end users on a variety of technical issues. * Identify, researches, and resolves technical problems. * Responds to telephone calls, email and personnel requests for technical support. * Configured and resolved issues with Blackberrys, Iphones, Windows Phone and Tablets * Diagnosing and resolving problems in response to customer reported incidents via Remedy ticketing
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