Description
Professionally skilled technical writer with highly refined skills in writing, proofreading, researching (Internet, courthouse, libraries) and editing, with strong knowledge of computer applications and graphics. Extensive experience in regulated environments, specializing in writing and revising existing procedural documentation to improve readability, maintaining ISO 9001 compliance and enforcing revision control. Impeccable listening and communications skills, able to motivate team members to perform beyond their peak performances, and work together to accomplish team goals. Well-developed presentation skills to address all levels of management, departmental staff and customer concerns.
Accomplishments
Highlights:
Wrote user guide for MyProvider, an online application that gives authorized users privileged access to MasterCard’s database. User guide was created in just 10 short weeks and approved by Vice President of Corporate Payment Solutions. Used Framemaker 7.2 to write user guide and Snagit to create graphics. Wrote technical publications using Adobe Framemaker 6.0 + SGML for various military divisions. Exceeded production goals and outproduced other technical writers by 75% in quantity and quality of written content. Significantly contributed to project deadlines, handling changes in requirements per military specifications. Primary editor of Lippincott Williams & Wilkins journals between January 2003 March 2005: Awarded sole responsibility of this account by Department Manager at Elsevier due to sophisticated SGML skills. Implemented inventory tracking system, researched software options, submitted budget proposal to department manager, purchased barcode software, and handheld laser scanner. Labeled all components with barcodes and unique identification numbers.Companies I like:
MasterCard, Citigroup, Boeing, Microsoft, Savvis, Emerson, Anheiser Busch, Enterprise, Scottrade, Edward Jones
Job Skills
Keywords
Responsibilities
