Description
Professional capable of immediate impact within a service organization to resolve issues with respect to Technical Service, Product Support, Field Service support/training, continued product enhancements, and business operations/administration where the customer comes first. Strong knowledge of electronic assemblies, complete testing of the assemblies, and inspection of the assemblies with the capability of analytical troubleshooting with problem solving. Able to work with other departments to plan for product improvements. Also, a strong IT knowledge, hardware configurations, and networking. Ability to interface with all levels of the organization, to be great team member to get the job accomplished.

Work Experience
COMPANY | POSITION HELD | DATES WORKED |
---|---|---|
(Confidential) | Technical Support Manager / Technical Trainer | 1/2005 - Present |
Cynosure Inc. | Technical Support Specialist/Technical Trainer | 1/1996 - 1/2005 |
Candela Laser Corporation | Senior Field Service Engineer | 1/1987 - 1/1996 |
104th Fighter Group | Avionics Technician Staff Sargent | 1/1979 - 1/1988 |

Accomplishments
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