Occupation:Managing Director |
Location:San Antonio, TX |
Education Level:Some College Units Completed |
Will Relocate:YES |
Description
COVER LETTER: Thank you for your valuable time and consideration, Michael S. Bobjak Michael S. Bobjak 24207 Flagstone Cove San Antonio, TX 78261 mbobjak@satx.rr.com (210) 218-9589 BUSINESS MANAGEMENT LEADER Operations Management / Customer Service / Call Center / Sales / Vendor Relationships / Fraud Recognized for success as a Business Management Leader serving in several management roles for medium and large global financial corporations. Proven track record with over 10 years of Management Experience in mid-level Operations, Call Center, Customer Service, Sales, Fraud Risk, Vendor Relations. * Customer Service: Received highest rating for Customer Service Excellence by building dynamic working relationships with managers and teams through collaboration offering support for internal / external customers, other lines of business and senior executives. Effectively managed escalations. * Vendor/Partner Management: Success in managing Vendor/Partner Relationships and Third Party-based companies, developing strategic alliances in the US and Internationally (contract negotiations, agreements, procurement process, commission structures). Developed strong networks. Increased strategic alliances by 25% profits by 20% netting $48M annual revenue. * Management Consultant: Organizational leader and operations administrator including strategies, and recognition. Highly organized operations executive experienced to drive and motivate personnel and maximize performance. Leadership role developing talent, supporting team members and time management. Professional demeanor with strong interpersonal skills and business acumen. * Operations/Sales Success: Retail Awards - "Call Center Manager of the Year" for Customer Service, Quality and Customer Deposit Sales Awards National Steering Committee. Vendor/Partner Network Awards- "Elite Network Performer", "The 100% Club" and "Presidential Executive" Awards. * Key Strengths: Management including Aspect, Avaya, CMS, NICE, Workforce, Quality Control, Risk Compliance, Payroll and Budget Forecasting. Proficient in Word, Outlook, PowerPoint, and Excel. Experienced Presentation Facilitator for coaching, training, and development of employees.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Cvs Health Corp | Operations Management | 4/2019 - 12/2019 |
| Citicorp Credit Services Inc. | Assistant Vice President, Operations Support Retail Services | 12/2017 - 8/2018 |
| Employee Opinion Survey | The Highest Scoring Team Manager | 1/2016 - 1/2016 |
| Jpmorgan Chase | Manager Consumer And Retail Services Manager Customer Service And Retail Sales Call Center Manager & Team Of The Year Customer Experience/Production | 7/2011 - 3/2017 |
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