Senior Manager with 13 years of management experience in Strategic Human Resources, Program Management and Continuous Process Improvement in large Government agencies leading and training teams and organizations from 3 to 270 people. Built teams which increased employee morale in parallel with increased efficiency and customer satisfaction utilizing the skills learned in my MS- Organizational Leadership program. Optimized processes generated more than $12M in savings and avoidance through application of Lean Six Sigma-Black Belt skills and a customer service focus. Certified Senior Professional in Human Resources. Enhanced morale and customer service in a large, previously lackluster human resources team with toxic leaders, through focused hiring, employee engagement, training, behavior change and culture shifts coupled with process improvements resulting in lower employee turnover. Customer satisfaction rates jumped by more than 30%, with several sections not receiving a negative customer comment for 12 consecutive months. Team's thoughtful process refinements and intuitive changes garnered high level recognition for services as Best in the Army or Department of Defense on multiple occasions, praise from customers and constant inquiry from peers on how we did it. * Created a Lean Six Sigma program for an organization of over 4,000 employees which reaped over $12M in cost avoidance and savings in 36 months exceeding enterprise goals. Attained by multi-echelon engagement teaching classes and basic skills to the workforce, mentoring and coaching more than a dozen Green Belts to certification and engaging senior leaders in management process meetings, education and reviews. * Responsible for the successful mobilization and training of the first National Guard Division Headquarters (42 ID) for combat operations since the Korean War. Personally, recognized by Lieutenant General Honore for mobilization operations support to the 42d ID and for mobilization support operations on Fort Drum.

Highlights:

• Human Resources
• Services
• Customer Service
• Defense
• Focus
• Integrate
• Payroll
• Process Improvements
• Reviews
• Management