Dynamic operations/client relationship manager with exceptional leadership and relationship building skills.

COMPANY	POSITION HELD	DATES WORKED
AIG	(Confidential)	12/1998 - 7/2007

Highlights:

Increased service level of New Business Center Collaborated with external business contacts to meet and gauge business expectations Strategized with field management to reduce costs associated with internal error ratio Negotiated new external vendor contracts Directed initiative to improve timely completion of sales process

Companies I like:

Coca Cola, Anheuser Busch, Ikon, Shell

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Client Services Manager
• Operations Manager

Manage implementation of sales process to increase new business.Utilized and improved existing vendor relationships to reduce vendor services by 45%.