Strategic-minded Senior Liability Claims Management Professional with more than 20 years' experience working for insurance companies and third-party claim administrators. Offering exceptional skills in customer service, interviewing policyholders and coordinating services. Delivering of exceptional customer service to all clients by effectively communicating information and actively listening to concerns. Implement cost control measures to ensure operations remain within company targets. Maximize bottom-line performance through P&L, staff management, loss control and claim inventory management initiatives. Branch/Regional Claims Manager in Midwest and Sunbelt Regions for CorVel Enterprise Comp, Inc. * Achieved startup of liability claim team units and led their growth in Atlanta, Chicago, Dallas, and Tampa * Generated increased productivity and reduced claim costs by 40% through aggressive claim practices. * Directed the consolidation and transition of three market claim offices. * Cut pending litigation inventory by 50% through an aggressive litigation handling process. * Developed and implemented a litigation management process judged by a major reinsurer as "superior to other litigation management programs we have seen." * Developed an alternative dispute program resulting in 85% success rate and 4% savings in claim costs * Re-evaluated legal bills and vendor invoices resulting in a cost/benefit overall ALAE expense savings by 8%. * Awarded and recognized for the largest non-represented bodily injury claim settlement in company history.

Highlights:

• Leadership
• Management
• Pricing
• Product Development
• Retail
• RIMS
• Transportation
• Business Intelligence
• Claims Adjuster
• Coaching