* Successful operational transition of 60+ aviation airline lounges to the contracted offer domestically & internationally * * Development and implementation (RFP) of Sodexo's single largest MSA ($140M) in North America * * Managed the operational scope of service, re-design of existing and new premium spaces including client KPI's and SLA's * *Achieved growth via business development leveraging other airline relationships including key target segment in Asia ($33M) * * Staff talent management, organization, & development for MSA scope of service to meet client expectations and standards*