Description
Accomplished bilingual Advanced Medical Support Assistant with more than 20 years' experience delivering first-rate administrative and technical support to the U.S. Department of Veterans Affairs (VA) and other healthcare delivery institutions. Results-driven Medical Support Assistant and Safety Officer who expertly evaluated healthcare delivery system and identified process improvements that increased organizational efficiency and improved quality of patient care. Reliable Administrative Specialist who impeccably coordinates human and material hospital resources to effectively respond to patient emergencies. Dynamic leader who launched multiple initiatives, programs, and events as Hispanic Employment Program (HEP) Manager skillfully improved employment opportunities for Hispanic Americans and improved organizational culture of inclusion and diversity. Bilingual professional whose career is defined by superior communication, training, and instruction skills. Now poised to leverage extensive healthcare administrative experience, proven leadership skills, and bilingual communications expertise to help the VA meet and exceed both its organizational and operational goals. PROFESSIONAL HIGHLIGHTS: *Expertly coordinated thousands of critical patient transfers, ensuring required physical and personnel resources were available to meet the needs of emergency transfer requirements. *Reliably found, prioritized, deployed, and tracked critical resources to provide lifesaving treatment in emergencies ensured urgent requirements were met in a matter of minutes. *Consistently delivered superior performance in high-pressure environment maintained calm professionalism while accurately identifying resource requirements for patient emergencies. *Combined subject-matter expertise with superior bilingual communication skills to develop effective curriculum and engage hundreds of college - level students. *Meticulously oversaw patient data, strictly adhering to Health Insurance Portability and Accountability Act (HIPAA) and Privacy Act standards, while ensuring accuracy of information to provide optimal care to more than 20K patients annually. *Played key role as member of a collaborative administrative support team in a fast-paced clinical setting. *Entrusted to train personnel on complex healthcare administration operations in recognition of vast experience, system expertise, and exemplary bilingual communication skills. *Skillfully coordinated challenging staffing assignments and delivered expert training to assigned personnel, ensuring consistent high-quality administrative support to clinical operations. *Formally recognized by organization's Equal Employment Opportunity (EEO) department for achievement in diversity and inclusion. *Spearheaded innovative cultural awareness program that garnered so much interest that attendance had to be restricted, due to facility occupancy limitations. *Designed and implemented comprehensive tracking system using automated systems increased visibility of personnel actions in relation to population demographics. *Developed successful agency-wide mentoring program. *Created full-time HEP Manager position to meet the challenges of coordinating effective Hispanic employment initiatives and programs. *Collaborated with Human Resources personnel to ensure EEO/diversity requirements were included in all hiring officials' critical performance elements. *Established consortium of more than 50 federal agencies across industries to coordinate targeted recruitment efforts. *Launched professional development program for all levels of administrative personnel, emphasizing consistent administrative practices, accuracy of data, and compliance with Joint Commission accreditation requirements. *Flawlessly monitored competency folders of more than 550 hospital personnel, ensuring 100% compliance with organizational competency and training requirements. *Reliably provided immediate and thorough administrative support in response to full range of patient emergency codes. *Conducted critical safety training for more than 700 personnel, consistently achieving participation rates that exceeded 90%. *Introduced comprehensive healthcare safety program that enhanced safety awareness and improved overall safety climate. *Earned hospital distinction of being a facility with a certified MRI safety program.
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