20 years' experience in financial services, collections, and customer service. I have managed large inbound and outbound programs that provided "best in class" results consistently throughout my career. Proven ability to conceptualized client needs and implement a culture that meets and exceeds expectations. Specialized skills include client communication, program analysis, and development of subordinates. I have been involved with numerous start up programs that have required in depth process mapping, identification of correct skill sets in the management team and agent population and evaluation of the program as it evolves.

Highlights:

• ICU
• Project Management
• Project Manager
• Pulmonary
• Surgery
• Triage
• VITAL SIGNS
• Start up
• Start-ups
• Talent Acquisition