Description
Proactive experience in providing courteous, bilingual public service communications verbally and written in Spanish. Compliance of regulatory federal, state, and public business policies and procedures. Facilitating a caseload of direct and remote customer service contact by providing clear and positive customer service resolutions via telephone, E-mail, text, and in person. Performance oriented in achieving timely productivity standards with the use of a strong analytical review while also demonstrating a strong business acumen with transferable skills for best customer service practices.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| (Confidential) | Financial Aid Specialist | 9/2016 - Present |
| South Orange County Community College District | Assistant Director I, Student Financial Services | 9/2015 - 9/2016 |
| Private Multi Campus University | Financial Aid Specialist | 7/2012 - 12/2013 |
| Moorpark College | Public Ccc | 5/2012 - 7/2012 |
| Ventura County Community College District | Financial Aid Counselor / Student Affairs Officer Ii | 2/2012 - 5/2012 |
| Southwestern College | Public Ccc | 1/2011 - 11/2010 |
| Public University Of California | Financial Aid Specialist | 11/2010 - 4/2011 |
| Southwestern Community College District | Financial Aid Advisor | 8/1998 - 1/2011 |
| (Confidential) | Liaison To Students | / - Present |
Accomplishments
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Job Skills
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