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JAMES B

Customer Service Manager - 20 Years of Experience

Occupation:

Customer Service Manager

Education Level:

Some College Units Completed

Will Relocate:

YES

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Provided reports to Auditors of the Reconciliation process for Global cash accounts. * Worked with Compliance to ensure procedures were followed in accordance with department standards. * Advised various Support areas and Senior Management on resolutions to existing Gaps in workflow and processing functions. * Demonstrated understanding of management tools (analyzes reports to make decisions and improve quality and productivity) * Worked closely with cohesive teams and create vision and inspire commitment to achieve goals and foster open communications. * Possess a strong ability to cultivate and maintain key relationships by building trust, outstanding communication, interpersonal and written skills.

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COMPANY POSITION HELD DATES WORKED

Citibank Client Officer/Cash Investigations 1/2014 - 1/2018
Directly Assistant Client Service Manager 1/2007 - 1/2013
Bank Of New York Vice President Client Service Manager 1/1990 - 1/2013
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Highlights:

Companies I like:

Suntrust, Citibank, DTCC

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