A technically proficient and resourceful business analysis manager with demonstrated expertise in application support, enterprise system SDLC, Waterfall/Agile methods, system analysis, data processing, IVR, call center operations, acceptance testing, implementations, authentication models, report management, vendor management, and workflow development. Utilizes extensive experience and outstanding communication skills to coordinate between management and multiple departments to keep operational plans on track in a fast-paced environment. An exceptional and focused performer who successfully handles multiple tasks to increase proficiency and establish a productive work environment.

Highlights:

Companies I like:

Healthfirst, Healthfirst

• Telephony
• Business Analysis
• Business Analyst
• Audit
• Interactive Voice Response
• Internal audit
• Use Cases
• Acceptance Testing
• Automation
• Benefits