High degree of personal motivation, confidence and initiative. * Self-starter with solid analytical and problem-solving skills. * Talented for making creative ideas successful. * Extensive experience with MS Office-Outlook, Word and Excel. * Consistently takes the initiative to solve problems. * Solid Customer Service and interaction skills. * Strong organizational skills and attention to detail. * Highly motivated and dependable at achieving set goals. * Knowledge of using ticketing software and understanding ticketing Processes such as Service Now, Foot Prints, Remedy and Lotus Notes * Capable of working with minimal supervision, take ownership to resolve Issues and SLA's on time. Strong Break fix experience * Professional with customer focused approach. * Effective time management and Sales Force skills * Good use of available technical/web reference and research materials. * Fluency with old and the latest Windows and Mac operating systems * Excellent written and verbal communication skills. * Ability to communicate technical information to non-technical clients.

Highlights:

• Active Directory
• Connectivity
• Desktop Computer
• Microsoft Active Directory
• Microsoft Outlook
• Microsoft Windows
• Microsoft Windows XP
• Operating Systems
• Telephony
• Troubleshooting