Description
Expert in the multi dimensional and cross functional management aspects of IT service delivery systems. * Consistently promoted by companies to implement and manage/install SLA-based IT processes. * Demonstrated effective communicator with excellent training, supervisory and team building skills. * 20+ years as day to day Operations Manager * Consistently mentored & promoted subordinates * Cultivate dynamic relationships with management, internal staff and customers to facilitate operational excellence. * Budget management * ITIL Practitioner
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| T Systems/Shell Oil | Service Delivery Manager/Gcdm Wintel/Glux/Linux Us | 1/2008 - 1/2018 |
| Atos Origin | Service Delivery/Operations Manager | 1/2005 - 1/2008 |
Accomplishments
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