Accomplished Customer Service Representative with 15+ years of experience in telephone and face-to-face customer service. Experience with sales, billing support and customer care. Knowledgeable with major customer requirements, handling customer complaints, and solving customer issues. Proven record in accomplishing set goals and objectives. Experienced in order/quote entry to customers in support of a sales team. Comfortable in working in a team environment, or individual. Highly motivated, confident, positive and ambitious with vast sales experience. Facilitates all dealings with integrity, business savvy and intuitiveness creating mutually beneficial based partnerships with customers. Expertise in: Applying process guidelines to resolve problems * Customer Service and Sales Strategies * Critical Thinking * Self-Motivated * Problem Solver * Customer Relationship-Building * Account Management * Maintaining High Levels of Customer Satisfaction * Organizing day to day sales activities * Management of Special Projects * Skilled in identifying and developing opportunities * Relationship Building * Experience in research to solve customers' issues. World Wide Communication Services | 2018 - Present * Analyzed competitive products that would solve issues and introduce new technology into existing customers * Planned and Provided quarterly seminars to a group of System Engineers * Managed customers' expectations in helping them with their issues. * 100% Customer satisfaction * Provided Accounting Support to company by creating purchase orders and invoices. * Working with team to produce new opportunities for company with purchase orders over $836,000 in 2018

Highlights:

• Consultative Sales
• Sales
• Services
• Telemarketing
• Account Management
• Accounting
• Billing
• Complaints
• Customer Service
• Management