Occupation:Help Desk Specialist |
Location:Houston, TX |
Education Level:High School/GED |
Will Relocate:YES |
Description
Desktop Support Engineer possessing 15 years of experience utilizing advanced technical acumen to make a positive impact on users' needs * Wide range of troubleshooting experience, including mobile devices like iPhone iOS X * Adept in leveraging different ticketing systems including TrackIT! And Team Support * Skilled in providing Tier 1 support in areas like account unlocks, password changes and ticket creation/documentation * Excellent customer service skills, demonstrating personable/competent demeanor when interacting with users both remote and local
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| The Harris Center For Mental Health And Idd | Desktop Support Senior Analyst | 3/2008 - 1/2019 |
| Prime Systems | Information Systems Technician | 8/2006 - 3/2008 |
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