Maintains and supports operational excellence with organization. Deals with internal and external clients. Responds to customer inquiries and requests. Fact finds relevant data to support business objectives.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	7/2000 - Present

SCHOOL	MAJOR	YEAR	DEGREE
Duquesne University	Professional Studies-Organizational Communication/Professional Leadership	2007	Bachelor Degree

Highlights:

*Consistently exceed requirements in adherence, average call length, productivity rate and percentage of calls on hold, therefore exceeding customer's expectations.*Proven ability to apply financial concepts to support business objectives.*Gained trust and confidence of management to train new procedures to co-workers. * Acted as supervisor in charge as needed.*Overall appraisal rating of exceeding requirements for 2003, 2004, 2005 and 2006. *Named to the 2004, 2005, and 2006 Leader’s Club.

Companies I like:

Westinghouse, Google. any software company trying to make its mark on the business world, Heinz, Mank of New York, Mellon, Bayer, MS Society, Highmark

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Customer Relationship Management

analyzed metrics for Staff Support. Used data to suggest process improvements and enhancements to various systems. Resolved disputes: Investigated dispute, disclosed company position, sent itemization of account.