Experienced executive that knows how to lead and deliver results. Experienced across multiple disciplines including strategic planning, sales, marketing, product management, alliance partner management, financial planning, IT program management, customer support operations, customer success, M&A, and running an international business operation. Engaged with the CEO and Executive Staff during many annual strategic planning and quarterly operational and financial results reviews. Led the service business unit's strategy, organizational design and the implementation of operational improvement initiatives to meet key performance indicators and financial targets. Participated in multiple business transformations, acquisitions and divestitures to support the company's strategic direction. Lived/traveled internationally. Financial and Operational Results Achieved: * Financially and operationally managed business results with doubling revenue from $400M to $850M and an associated 30 points operating income improvement of 52% to 82% for the period 2007 to 2017. * Improved costs associated with parts and logistics including inventory reductions from $45M to $21M from 2012 to 2017 through a series of initiatives. Actions included the implementation of a new ERP based and associated applications for financial and warehouse management, changing on-site and distribution stocking targets, recommended spare part plans, new and final buy purchasing, site audit, in transit and transportation metrics. * Hired and placed key talent into positions to evaluate people, process and tools required for sustained short and long term operational improvement for all service delivery roles. Established a continuous improvement culture that evaluates improvement requests, associated ROI and a process to prioritize project scoping and implementation. Projects included such projects as sales contract renewal automation, service delivery workflow automation, customer portal, knowledge management and mobile application deployment for field personnel. * Eliminated redundant processes and retired application and tools for cost savings of $3.6M over a 3-year period from 2009-12. Process improvements associated with the handling of incidents by remote and field personnel, work requests associated with change controls and the movement of activity of repetitive work to lower cost off shore resources. * M&A experience with financial and operational due diligence for the service business unit from project integration planning and execution. During this period Teradata acquired three small and medium sized companies ranging from 60 - 1,200 employees with revenues from $10M to $350M. * Selected as one of the key executives to be part of the 2007 Teradata public company launch on Wall Street tied to exceptional work associated with the business preparation planning and execution of the Teradata spin-off from NCR. * Management responsibility for global service sales, pricing and offer management, regional remote and field service delivery, global operations, parts and logistics, service architecture and design and IT infrastructure and tools. * Managed the financial annual planning process and monthly financial revenue and cost outlook process. Improved operating income each consecutive year through improved revenue growth and operational improvements that reduced cost * Overall gross margin business improvement of $1.6M through of series of marketing, sales, win-back and audit programs. Performed customer analytics and standardized contracts to improve customer profitability. the creation and deployment of sales/marketing programs, service products and reporting against program targets. * Demonstrated understanding of financial results management, alliance partner contracting, audit and compliance requirements. * Enjoys a high-paced environment where success and the achievement of deliverables is a top priority.

Highlights:

• Call Center
• Management
• NCR
• Operational Excellence
• Profit and Loss Statement
• Talent Management
• Sales
• Services
• Budgeting
• Teradata