Occupation:Customer Service Manager |
Location:Las Vegas, NV |
Education Level:High School/GED |
Will Relocate:YES |
Description
Supervisor, Mentor, Coach * Metric and KPI Management * Process and Performance Improvement * Data Analysis and Reporting * Training and Development * Database Documentation
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| (Confidential) | Remote Worker Management | 1/2018 - Present |
| Express Scripts | Coach, Mentor And Supervisor, Customer Service Call Center Team Data Analyst Supervisor Sensitive Client Customer Service Supervisor | 1/2012 - 1/2018 |
| Client Services | Resolution Expert Supervisor Customer Service Supervisorcustomer Requests A Supervisor Customer Service Representative/Peer Coach | 1/2003 - 1/2004 |
| Avaya | Director | 1/1996 - 1/1996 |
Accomplishments
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