Psychology major with 16 years of customer service experience. Core competencies include excellent communication skills oral and written. Critical thinking and abstract reasoning with the ability to examine issues from multiple points of view or to explore phenomena using different schools of thought. * Conflict resolution for customers and staff * Assign Task * Manage and oversee staff * Ensure excellent customer service * Point of contact for staff and customers Medical Assistant, Austin Regional Clinic Austin, TX - 10/2007 - 6/2018 Able to work in a fast-paced team setting and maintain effective customer service to clients and staff. While maintaining a pleasant jolly demeanor. Also, able to multitask and assist physicians with clients care. Accomplishments * Leader and a voice for staff members * Team player * Convey information in a professional manner to clients and staff members * Schedule and cancel appointments * Order supplies for clinic * Order marketing material and doctor's business cards * Organize and maintain clinic function * Provide service for maintaining surgery machine equipment * Assist with office surgery procedure * Maintain budget for supplies * Setup and host community events for Marketing of New Physicians * Assist with Capstone for ACC Nursing Students * Train New Hire with ARC OB/GYN Assistant III, Seton Hospital Mother-Baby Austin, TX - 2002 - 2007 Assisting nurses, clients and doctors. Ambulate clients and care for newborns. Assist with circumcisions using aseptic techniques. Provided customer service to client's family and visitors. Also assist with discharging clients after delivery. * Gathering information * Observe and examine patients * Communicate with doctors, nurses and guest. * Utilize data base Account Representative: Medicare and Medicaid Billing- * Leader and a voice for staff members * Team player * Convey information in a professional manner to clients and staff members * Schedule and cancel appointments * Order supplies for clinic * Order marketing material and doctor's business cards * Organize and maintain clinic function * Provide service for maintaining surgery machine equipment * Assist with office surgery procedure * Maintain budget for supplies * Setup and host community events for Marketing of New Physicians * Assist with Capstone for ACC Nursing Students * Train New Hire with ARC OB/GYN Assistant III, Seton Hospital Mother-Baby Austin, TX - 2002 - 2007 Assisting nurses, clients and doctors. Ambulate clients and care for newborns. Assist with circumcisions using aseptic techniques. Provided customer service to client's family and visitors. Also assist with discharging clients after delivery. * Gathering information * Observe and examine patients * Communicate with doctors, nurses and guest. * Utilize data base Account Representative: Medicare and Medicaid Billing- * Customer Relations * Financial Management * Financial Strategies * Goal Setting / Business Planning * Health Information Specialist III- Austin Heart Austin, TX - 1999 - 2000 Perform day-to-day administration and support of applications. Evaluates, documents, implements, tests, and performs incident resolution and root cause analysis of a variety of applications. Work with various software environments, operating systems, and computer hardware platforms. Accomplishments * Ensure application compliance to HIPPA. * Ability to articulate technical information clearly and simply to customers or other non-technical personnel. * Multi-task and work in cross functional team. * Ensure application compliance to HIPPA. * Ability to articulate technical information clearly and simply to customers or other non-technical personnel. * Multi-task and work in cross functional team.

Highlights:

• Budgeting
• Business Planning
• Cardiopulmonary resuscitation (CPR)
• Communication Skills
• Compliance
• Customer Service
• Excellent Communication Skills
• Financial
• Financial Management
• Goal Setting