Offering over 15 years of experience with various forms of technology. Equally effective working independently and/or on collaborative projects. Strong analytical, organizational writing and exceptional verbal communication skills. Flexibility in handling multiple tasks simultaneously. Ability to generate creative and innovative ideas and solutions. * On-site support of Corp Headquarters and remote support of satellite offices * Strong diagnostic and analytical problem -solving skills * Experience Support C- Level executives * Proven ability in diagnosing hardware and technical issues working both hands in a help desk environment. * Metrics and Process Improvement * Proficient working ability in a Quality Assurance Technical Environment * Strong customer service background * Project and team management * Proficient with troubleshooting and repairing both desktops and laptops * Experience working within a server environment.
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