Diverse experience supporting staff and members in progressive corporate environments. Very knowledgeable with strong work ethics and customer service focus. Troubleshooting & Issue Resolution Rapid Ticket Response Times Scheduled & Ad Hoc Maintenance Detailed Documentation Client Relationship Management System Implementation End-User Training & Support Root Cause Analysis Diverse experience supporting staff and members in progressive corporate environments. Very knowledgeable with strong work ethics and customer service focus. Troubleshooting & Issue Resolution Rapid Ticket Response Times Scheduled & Ad Hoc Maintenance Detailed Documentation Client Relationship Management System Implementation End-User Training & Support Root Cause Analysis

Highlights:

• ACH
• Banking Industry
• Business Contingency Planning
• Business Continuity Planning
• Desktop Computer
• Disaster Recovery
• Information Technology
• Management
• Planning
• Novell