Experienced Senior Manager and director of people having effective skillsets to organize people in groups to operate as effective teams, and ensure that staffing levels are appropriate. * Customer and Client-focused, highly organized self-starter with demonstrated leadership ability to gather business needs, ensure project compliance, manage customer expectations, and ensure contract requirements are fully compliant. * Solutions-driven professional with extensive experience in strategic and tactical planning, project management, staff and project budget management, and implementing technical solutions for fast-paced organizations. * Effective leader of large-scale network and application migrations. * Analyzer of trends and metrics to audit and ensure growth, performance, and success. Ensure service levels are met and to articulate SLA reporting to other areas of the business. * Monitor performance against KPIs to ensure department alignment with Company Strategies and Goals. * Motivated achiever who exceeds goals, has been promoted regularly, earned highest customer satisfaction ratings for the last 10 years, and has garnered numerous awards. * Articulate communicator who can fluently speak the languages of both people and technology, blending technical expertise with exceptional interpersonal skills while interacting effectively with customers, sales staff, and technical/engineering teams adept at delivering presentations and demos. * Willing to travel extensively.

Highlights:

Companies I like:

Five and Dime Online, Five and Dime Online, Five and Dime Online

• Metrics
• Sales
• Support
• Management
• Product Management
• Help Desk
• Project Management
• Integrate
• Quality
• Quality Assurance
• management